Ecommerce Development Company in India

Payments and cash on delivery

Checkout should offer UPI first, then cards, net banking, card and cardless EMI and pay later options through gateways such as Razorpay, Cashfree or PayU. Cash on delivery stays important outside the metros, but it is where most failed deliveries come from, so we add controls around it.

• Pincode serviceability checks before checkout
• OTP or WhatsApp confirmation for COD orders
• Prepaid nudges such as small COD fees or prepaid-only offers
• COD limits by pincode, order value or customer history
• Automatic refund status updates to cut support calls

Shipping, GST and marketplaces

Orders flow to shipping aggregators such as Shiprocket or directly to couriers such as Delhivery and Blue Dart, with tracking updates by SMS and WhatsApp. Every order needs a GST invoice with HSN codes, and e-way bills may be needed for larger consignments. Inventory can sync with Amazon and Flipkart seller accounts, and stores can be prepared for the Open Network for Digital Commerce (ONDC) through a seller-side network participant.

Consumer rules and dark patterns

The Consumer Protection (E-Commerce) Rules 2020 require seller details, a grievance officer, clear return and refund policies and country of origin information, and Legal Metrology rules require declarations such as MRP and net quantity on product pages. The Central Consumer Protection Authority's dark pattern guidelines rule out false urgency, basket sneaking, drip pricing and hard-to-cancel subscriptions. We build stores that follow them by default. This is general information, not legal advice.