01Overview
This policy explains how cancellations and refunds work for projects and products from Nexzem Technologies. If your signed agreement or statement of work (SOW) says something different, the agreement applies.
02Project payments
Custom projects are billed by milestone as set out in your agreement. Once work on a milestone has started, the payment for that milestone is non-refundable, because our team time and resources have already been committed.
If you cancel a project, you pay for all milestones completed or in progress up to the cancellation date, and we hand over the work done for those paid milestones. Advance payments for milestones that have not started may be refunded or adjusted, unless your agreement says otherwise.
03SaaS subscriptions
You can cancel a NexEats, NexChat, NexEduHub or NexCall subscription at any time from your account or by emailing us. Cancellation takes effect at the end of your current billing cycle, and you keep access until then. We do not give partial refunds for unused time in a billing cycle.
For first-time annual plans, a refund may be available if requested within 7 days of the initial payment, but only where this was agreed in writing at the time of purchase. Renewals and monthly plans are not eligible for this refund.
04Non-refundable charges
The following are paid to or on behalf of third parties and cannot be refunded:
- Meta WhatsApp conversation and messaging charges for NexChat.
- Telephony, phone number and call minute charges for NexCall.
- Payment gateway and transaction fees.
- Domain, hosting, licence or other third-party costs bought for your project.
05How to request a refund or cancellation
Email support@nexzem.com from your registered email address with your name, company, the product or project, invoice number, and the reason for your request. We may contact you for more details and will confirm whether the request is approved.
06Processing time
Approved refunds are processed to the original payment method within 7 to 10 business days of approval. Your bank or payment provider may take a few extra days to show the credit.
07Contact
For any questions about this policy, email support@nexzem.com or call +91-7302622997. Our office is at First Floor, Prabhu Darshan Tower, Harrawala, Haridwar Road, Dehradun, Uttarakhand 248005, India.
Questions about this policy? Email support@nexzem.com or call +91-7302622997.