Where legacy systems hold automotive businesses back
Dealers often run a dealer management system supplied by each manufacturer, plus separate tools for service bookings, finance and insurance, parts and customer follow-up. Multi-brand dealer groups juggle several such systems with different data formats. Service advisors write job cards on paper, customers wait for phone updates and warranty claims are prepared manually against strict manufacturer rules.
Manufacturers and suppliers face their own gaps: vehicle data from connected cars sits unused, supplier quality issues are tracked in spreadsheets, and software updates for vehicles require secure, well-governed pipelines to meet regulations such as UNECE R155 and R156. Our automotive industry page describes these systems in more detail. Transformation in automotive usually starts at the customer touchpoints where revenue leaks, such as service retention and warranty recovery, before deeper data platforms.
- N1.aPaper job cards and phone-based service updates.
- N1.bSeveral DMS platforms in multi-brand groups.
- N1.cManual warranty claims with frequent rejections.
- N1.dService customers lost to independent garages.
- N1.eConnected vehicle data that nobody uses.
- N1.fSupplier quality issues tracked in spreadsheets.
- N1.gParts stock out of line with real demand.
- N1.hTest drive and sales follow-ups tracked inconsistently.
- N1.iCustomer feedback collected on paper forms, if at all.
